FREQUENTLY ASKED QUESTIONS

SHOP

How long after purchase am I allowed to return my order?

At Vision4Kids, we have chosen to extend the right of return, so that we offer a 30-day right of return instead of the obligatory 14 days that is required by law.

I have not received my order. What has happened with it?

We have switched to only sending orders that can be tracked so as to ensure the best possible delivery experience for our customers. You will receive an e-mail with a tracking number when your order has been dispatched, so you are able to follow the package.

Things may not always go completely according to plan. If your package has not arrived as expected, please contact us by telephone at +(45) 42 61 62 22 or via info@vision4kid.com. Then we will investigate further.

How long does delivery take?

Delivery time depends on which delivery method you choose. If you place your order before 13:00 on a weekday, the order will usually be packed the same day. From the time the order is packed until it is delivered will typically be 3-6 working days with Post Nord, Bring or GLS. An extra day may occasionally occur due to the way post is distributed.

I want to make a return. But how?

We offer a full 30-day return policy. All you have to do is send us an e-mail with the order number and information about what you want to return. The product must be returned in the same condition as you received it.

After doing so, send the item to the following address:

Vision4Kids ApS
Elmekrogen 6B
3500 Værløse
Denmark

The money will be transferred once we have received the item.

You must return the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. In addition, you must bear the costs associated with the return of goods.
 
Read our Terms and Conditions of Trade for all information related to product returns.
Can I pick up my order at your address in Værløse, Denmark?

Our company address is in Værløse, but our warehouse is located with an external partner company, which is responsible for packing the orders for us. Therefore, it is unfortunately not possible to pick up orders from our address.

Why have the delivery options suddenly changed?

Shipping prices are based upon the weight of your order. Therefore, the shipping options may change dependent upon which products are ordered.

The shipping costs will always appear on the ‘check out’ page once you have entered your delivery address.

Is it possible to pay via bank transfer?

Unfortunately, we do not offer payment via bank transfer, but have instead decided to prioritise a wide range of other payment options.

If you want to buy for commercial purposes, we can issue an invoice.

Where can I find more information about the brands that feature in the webshop?

We are home to a number of brands in our webshop. If you want more information about them, you can find it on their respective websites. We have put together a handful below.

Kay Fun Patch
Ortopad
MYI Eye Patches
My Blinx
Optipet

B2B-partnership? Is this possible?

We are always very interested in collaborating with others in order to jointly support children and their parents with vision therapy treatment using eye patches or glasses.

Contact us at (+45) 42 61 62 22 or send us an e-mail via info@vision4kids.com.

QUESTIONS REGARDING USING ADHESIVE EYE PATCHES/EYE PATCHES

Are adhesive eye patches better to use than fabric eye patches?

The type of eye covering recommended for treatment can often vary dependent upon the individual eye doctor's assessment. Typically, however, adhesive eye patches are recommended. The reason is that a total covering of the eye is a prerequisite for achieving the best possible final result. In this context, adhesive eye patches have the advantage in that they are applied tightly around the eye socket, so the child cannot cheat easily by, for example, moving the eye patch aside, which is a risk when using fabric eye patches.

We have put together a list of pros and cons regarding the different types of eye patches, which you can read about on the page: 'Choosing an eye patch'.

When is the best time to start vision therapy using eye patches?

The most important thing is that daily eye therapy is exercised for the required number of hours. There may be an advantage in starting early in the morning when the child is well rested. If you wait to start until after a day at kindergarten, then tiredness and irritability may make it more difficult to complete the therapy later on in the day.

Natural light can also be used to help plan your daily vision therapy, so bright and sunny weather is utilised in terms of e.g., outdoor training.

Who should use an adhesive eye patch/fabric eye patch?

Adhesive eye patches and fabric eye patches are used to treat eyesight disorders in children. For example, if the child is able to see better out of one eye than the other, you can use an eye patch in front of the stronger eye to force the brain into using the weaker (lazy) eye, thereby training the brain and eye together.

Only use adhesive eye patches after consulting with your eye doctor or orthoptist!

How can I motivate my child to use an eye patch?

It can be a challenge for many parents to get their child to wear an eye patch. If the child's frustration gets in the way of completing the necessary vision training, the result of the vision training deteriorates significantly. Therefore, it is important to try to motivate the child in the best possible way.

We have gathered our experiences about motivating our child on the page 'Motivation'.

The skin has become red as a result of the adhesive eye patches. What can I do?

Adhesive eye patches cause redness for some people. This happens most commonly in the start-up phase when the skin is still getting used to the eye patch. For other people, however, it can be an on-going problem.

You can find a list of tips on how to deal with redness and skin irritation as a result of adhesive eye patches. Read more on: 'Skin irritation'.

Vision therapy using eye patches is tiring and hard work. What can I do?

You are not alone!

More often than not, the reason for visual therapy treatment not going according to plan is as a result of a frustration the child is dealing with. Motivating your child is thus crucial. Let yourself be inspired in terms of how to motivate your child: Read more on 'Motivation’.

In addition, we have put together a list of tips and tricks for how to make vision therapy easier. Read on: 'Tips and tricks for vision therapy'.

How can I prevent my child being teased because of the eye patch?

If the child experiences teasing or lack of support, then there is a risk that they will begin to oppose the vision therapy exercises. Involve the outside world by letting other people know just why your child has to wear an eye patch, and what wearing one actually involves. Putting this into words and giving the problem a positive angle is essential. You can also focus on explaining to the child that the eye therapy will help to strengthen their vision, as well as highlight the stylish eye patch designs, and the possibility of winning a reward for perseverance. Let yourself be inspired in terms of how to best approach the challenge at, for example, the kindergarten/childcare facility, on the page 'Motivation'.

How long should one use eye patches?

There is a big difference between how many hours a day a child has to train his eye and over how long a period of time. It can be anything from weeks to several years. It depends on the diagnosis of the child.

Always follow the eye doctors's or orthoptist's instructions in relation to how much to use the eye patch. Too little vision training can prevent a good result and too much can result in the good eye being weakened.

QUESTIONS ABOUT V4K ADHESIVE EYE PATCHES

Are V4K adhesive eye patches skin-friendly?

Yes. The eye patches are latex-free and hypoallergenic, which makes them skin-friendly. As a result, skin irritation and allergic reactions are rare.

They also carry the CE-mark, which is an indication that the product complies with all legal requirements for CE-marking regarding resale within the EU.

Why do I have to choose five packets, if I want to order 50 adhesive eye patches?

V4K Adhesive Eye patches are packed into small packets containing 10 eye patches each. This allows you to mix the eye patches yourself, so you get exactly the colours your child wants. If you buy, for example, 50 adhesive eye patches, you have to also choose which colours the five packets should be.

How can I motivate my child to use V4K adhesive eye patches?

We know that it can be difficult to get a child to actively engage with their vision therapy treatment. Therefore, we have made some wonderful motivational posters that have been specifically designed for that purpose. They are made for V4K adhesive eye patches, so at the end of the day the child can put their used eye patches onto the poster. After having done this for a set period of time, and after having agreed with their parents, a reward can be won for filling the poster up with 50 eye patches See our selection of posters on the page: 'Motivational products'.

You may also like to take a look at our ‘Tips for motivating your child’ to engage in their vision therapy exercises.

Is the colour 'rosa' red?

No. The colour ’rosa' is best described as a darker shade of pink.

QUESTIONS ABOUT FABRIC EYE PATCHES FOR CHILDREN WITH GLASSES

Which type of glasses are eye patches suitable for?

The eye patches from Kay Fun Patch fit all types of glasses, regardless of whether they have a nose pad or not. You can find an illustration of how the eye patches are attached to the glasses on the page: 'Guide for eye patches'.

What is the size of the eye patch from Kay Fun Patch?

The eye patches for glasses are 11.8 cm long and 6 cm in height at the widest point.

The reason why the eye patch is long is because it bends around the glasses frame on the side. As result, the eye patch covers both the lens and down the leg of the glasses in order to achieve the best possible blackout effect.

For an overview of the sizes of our various eye patches, view our: ‘Size guide’.

You can see the eye patch, as well as how to attach them to the glasses, on the page: ‘Guide for eye patches’.

How do I attach the eye patch to the glasses?

You can find a guide on how to attach an eye patch to a pair of glasses on the page: ‘Guide for eye patches’.

What material is the eye patch made of?

The eye patch from Kay Fun Patch is made using Oeko-Tex® certified fabric that is soft, cushioned, and breathable. This makes it skin-friendly and comfortable to wear.

The eye patch is made up of different layers of fabric. The inner layer is black and made of 100% cotton, which means that any moisture is either absorbed or directed away.

It is possible to wash it by hand using a mild detergent in cool water. However, it must be air-dried afterwards in order to maintain its shape.

Which eye is the eye patch made for?

The eye patches from Kay Fun Patch can be used for either the left or the right eye. This applies to both the single coloured designs, as well as those with a patterned design.

There are a few designs which require you choose which eye the eye patch is going to cover. Otherwise, you may risk the design or pattern being upside down. Information about the designs can be found on the manufacturer’s website on the product pages, and before placing an order in the basket, you will be reminded of this choice.

How can I ensure that the eye patch is positioned correctly?

Firstly, attach the eye patch to the glasses, so it is covering the inside of the lens. Afterwards, put the glasses onto your child and adjust the position of the patch to ensure it fits tightly around the eye socket, not allowing any peeking.

You can find more information about attaching an eye patch to glasses on the page: ‘Guide for eye patches’.

Can I move the eye patch from one pair of glasses to another?

YES! The eye patch is reusable. It can be taken off and put onto a new pair of glasses according to need.

Can the eye patch be attached to the outside of the glasses?

The eye patches from Kay Fun Patch are specially designed to be attached to the inside of the glasses. This is to ensure that the patch is fitted tightly around the eye socket, which is crucial in order to achieve the best final result from the vision therapy treatment. The glasses also provide stability in terms of keeping the patch in the right position.

See our ‘Guide for eye patches’.

Can an adult use an eye patch that is designed for children?

Adults can use the eye patches that are designed for children, as long as they wear small glasses. The sizes of the children’s patches are almost identical to the smallest-sized patches for adults. The sizes of all of our patches can be seen on the page: ‘Size guide’.

Can an adult use an eye patch that is designed for children?

Adults can use the eye patches that are designed for children, as long as they wear small glasses. The sizes of the children’s patches are almost identical to the smallest-sized patches for adults. The sizes of all of our patches can be seen on the page: ‘Size guide’.

QUESTIONS ABOUT EYE PATCHES WITH ELASTIC FOR CHILDREN

How is an eye patch with elastic used?

The eye patch should only be used after consulting your eye doctor or orthoptist in relation to starting a course of vision therapy to treat a disorder, such as amblyopia, in children.

Hold the eye patch up to the eye that is to be covered and put the elastic band around the head. Ensure that the patch is sitting tightly around the eye socket, and adjust the position to ensure that the child cannot peek.

It can be worn as an alternative to adhesive eye patches or in addition to, if your child’s skin needs to rest every now and again. An eye patch with elastic is NOT an ideal method for covering the eye when undergoing vision therapy treatment. This is because the patch can easily be moved aside by the child, thus making cheating easier.

Adhesive eye patches are the most effective method, though fabric eye patches with elastic are the best alternative option for some people, e.g., if a child refuses to use the adhesive eye patches. View our selection of ‘Adhesive eye patches’.

How is the quality?

The product is of high quality. The eye patches were developed by an orthoptist in England, who specialises in vision therapy amongst children. Read more about the beneficial properties of the materials on the product pages, which deal with the question of which materials the eye patch is made from.

What shape is the eye patch?

The eye patch is shaped featuring an internal built-in chamber for the eye to ensure the best level of comfort. This makes extra room for eyelashes. It can be used for either the left or the right eye dependent upon the individual needs.

What is the size of the eye patch with elastic?

The eye patches with elastic from Kay Fun Patch measure 7 cm x 5.5 cm (W x H). In the chamber, there is approximately 2 cm from the tip to the eye. The elastic is 35 cm long, and since it can extend to over double its length, it fits all heads.

The size is suitable for children 3+ years.

View our 'Size guide' if you want to compare with our other eye patches.

What material is the eye patch made of?

The eye patch is made using Oeko-Tex® fabric, which is certified, soft, and hypoallergenic. The layers that the eye patch is constructed from are breathable and comfortable on the skin. The inner black layer is made of 100% cotton. This ensures that it is comfortable against the skin and either absorbs or directs moisture away.

It can be hand washed using a mild detergent and cool water, with subsequent air-drying to ensure the shape and appearance are maintained.

Is the eye patch a sustainable product?

The eye patches have a sustainable characteristic, as they can be reused for many months.

The material is made, dyed, and cut using environmentally-friendly methods and dyes.

The glitter designs are made using polyurethane, which can be recycled.

The packaging is a box made from RPET (recycled-polyethylene-terephthalate), which has a low CO2 footprint. The box can either be reused or used to store the eye patch when it is not being used.

Are there any risks associated with wearing an eye patch?

The eye patches are safe to use. However, we recommend that young children be supervised by an adult when using the patch.

There may be a risk of the patch being pulled down, so that it may hang around the neck. As the elastic is flexible and can be extended to double its size, it does not pose any immediate danger. But as with, for example, headbands, necklaces, and other headwear, there is always a potential choking hazard if the eye patch were to get stuck around the neck of a child and get caught on something else.

Can the eye patch be washed?

Yes, the eye patch can be hand washed. The manufacturer recommends that it is washed using a mild detergent and cool water, after which it should be air-dried to maintain its shape and appearance.

Can the eye patches also be used by adults?

As a general rule, eye patches designed for children can also be used by adults. The difference in dimensions is described below.

Eye patches with elastic for adults are available in two sizes:

Small: 7.0 cm x 5.4 cm (W x H)
Regular: 7.7 cm x 6.7 cm (W x H)

Size of eye patch with elastic for children:
7 cm x 5.5 cm (W x H)

The size of the eye patch for children and the small-sized eye patch for adults is the same. The difference is that the elastic on the eye patch for children is 35 cm long and for adults it is 40 cm. But the elastic is stretchy. So, an adult can easily use the eye patch designed for children. It will just sit a little tighter.

View our selection of adult eye patches in the category: ’Eye patches for adults’.

Which eye is the eye patch designed for?

The eye patches with elastic can be used for both the right and left eye, dependent upon the course of treatment and which eye needs to be covered.

Can the eye patch be used for babies?

No. This type of eye patch is not suitable for babies. They are approved for use by children aged 3+ years.

QUESTIONS ABOUT EYE PATCHES FOR ADULTS

Can the eye patches for adults also be used by children?

These eye patches are generally designed for adults. As an alternative, take a look at our selection of ‘Fabric eye patches for children’.

Can I use an eye patch with elastic underneath a pair of glasses?

The eye patch with elastic features a built-in chamber to increase the level of comfort. As a result, it is not designed to be worn on the outside of the glasses. For that purpose, we would recommend our eye patches that are designed to be attached to glasses. View: ‘Eye patches for adults with glasses’.

Which type of eye patch should I choose for an adult?

We have eye patches for adults – both suitable for glasses and without. If you wear glasses, then ‘Eye patches for glasses’ are suitable. If you do not wear glasses, then take a look at our range of ‘Eye patches with elastic’.

See our ‘Size guide’ if you want to learn more about which size will fit you.

How do I apply the eye patch?

The eye patch with elastic is placed around the head using the elastic band, and the eye patch is placed up to the eye, so it is completely covered. The fabric eye patches for glasses can be attached to the glasses. Take a look at our ‘Guide for eye patches’ for instructions.

QUESTIONS ABOUT EYE PATCHES FOR BABIES

Which age groups are eye patches for babies suitable for?

The fabric eye patches for babies are recommended for children with glasses under the age of three. If your child is 3+ years old, our fabric eye patches for glasses is recommended.

Is the eye patch safe to use on babies?

Yes, the eye patch is safe to use. In relation to ensuring the best possible result of vision training, however, one must be aware that the child does not push the glasses or to patch to the side when using the eye patch. In that case, adhesive eye patches may be a better alternative as they are completely tightly around the eye socket.

How is the eye patch attached to the glasses?

On the page 'Guide for eye patches' you can see how to attach the eye patch on the glasses.

My baby does not wear glasses but has to wear an eye patch. Can we use the eye patch?

Unfortunately, this is not possible. The eye patches are only suitable for children aged 0-3 years, who wear glasses. If you child does not wear glasses, then we recommend our ‘Adhesive eye patches’.